BINOTA TRAVELS
BINOTA TRAVELS
This Privacy Policy explains how Binota Travels collects, uses, stores, and protects personal information provided by customers when using our website, contacting us, making bookings, or using our travel and transportation services.
By accessing our website, communicating with us, or using our services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
This Privacy Policy applies to all personal information collected by Binota Travels through our website, email communications, WhatsApp, phone calls, online payment systems, and any other communication channels used to provide our services.
We collect personal information that is reasonably necessary to provide our travel and transportation services. This information may include, but is not limited to:
Customer names, email addresses, phone numbers, pickup and drop-off locations, travel dates, booking details, communication history, and any other information voluntarily provided by customers.
Payments made to Binota Travels are processed through secure third-party payment service providers. Binota Travels does not store credit card numbers, debit card numbers, or other sensitive financial information.
Payment service providers may collect and process payment information in accordance with their own privacy policies and security standards.
Personal information collected by Binota Travels is used for the following purposes:
To process bookings and payments, to provide requested travel and transportation services, to communicate booking confirmations and updates, to respond to customer inquiries, to manage customer relationships, and to comply with legal and regulatory requirements.
Binota Travels does not sell, rent, or trade personal information to third parties.
Personal information may be disclosed to third parties only where necessary to provide services, such as drivers, service partners, or payment service providers, or where required by law or regulatory authorities.
Some services may be provided by independent third-party service providers. These providers may have access to limited personal information required to perform their services.
Binota Travels is not responsible for the privacy practices of third-party service providers. Customers are encouraged to review the privacy policies of such providers.
Binota Travels takes reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure.
Access to personal data is restricted to authorized personnel only and is protected using appropriate administrative and technical safeguards.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
When personal information is no longer required, reasonable steps are taken to securely delete or anonymize the data.
Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance functionality.
Cookies do not collect personally identifiable information unless voluntarily provided by the user.
Customers accessing our services from outside Sri Lanka acknowledge that personal information may be transferred to and processed in Sri Lanka where our operations are based.
Customers have the right to request access to their personal information, request corrections to inaccurate information, or request deletion of personal data, subject to legal and operational requirements.
Requests regarding personal information may be submitted via email or WhatsApp.
Binota Travels may disclose personal information where required to comply with legal obligations, court orders, regulatory requirements, or lawful requests by authorities.
This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements.
Updated versions of this Privacy Policy will be published on our website and will take effect from the date of publication.
By using our website, contacting us, making a booking, or making a payment, you confirm that you have read, understood, and accepted this Privacy Policy.